FAQ
Frequently Asked Questions about 3D Product Configurators, Customizers, and Alter Product
General
What is Alter Product and how does it work?
Alter Product is an all-in-one 3D product configurator, customizer, and viewer for online stores. It allows your customers to personalize products like T-shirts, mugs, hats, and packaging by adding text, images, QR codes, or patterns — with live photorealistic 3D previews and AR support.
What is a 3D product configurator?
A 3D product configurator is an interactive tool that lets customers change product options such as size, color, material, or print type, and see an instant 3D preview before purchasing. Alter Product offers both - a configurator and a customizer with advanced personalization options.
What’s the difference between a configurator and a customizer?
A configurator lets users choose from predefined product options like colors, materials, and sizes. A customizer adds creative freedom — allowing customers to upload their own images, add text, apply patterns, or insert QR codes directly on the product.
What products can I customize?
You can customize a wide variety of products, including apparel (T-shirts, hoodies, caps), accessories (bags, mugs, phone cases), packaging, promotional items, and more. New product templates can be added to match your business needs.
Does Alter Product support AR (Augmented Reality)?
Yes. Customers can view your products in 3D and place them in their real environment using mobile AR — no additional app installation required.
Can I share my product designs?
Yes. Alter Product allows you to generate shareable links so customers can send designs to friends, colleagues, or clients before finalizing the order.
Do I need design skills to use Alter Product?
No. Alter Product is designed for both professionals and beginners, with an intuitive interface, built-in asset library, and ready-to-use product templates.
Integration & Features
Can I integrate Alter Product with Shopify, WooCommerce, Webflow, or Wix?
Yes. Alter Product works with any website platform. You can embed it via iframe or use our API to connect with Shopify, WooCommerce, Webflow, Wix, Squarespace or a custom store.
Does Alter Product support real-time pricing?
Yes. The system updates pricing instantly based on selected product options, sizes, quantities, and materials — passing accurate prices directly to your shopping cart.
Can Alter Product generate print-ready files?
Yes. All designs can be exported as high-resolution, print-ready files (PNG) for automated or manual production.
What image file formats are supported?
Alter Product supports PNG, JPG, WebP, and SVG formats.
Can you create 3D models for my catalog?
Yes. Our team can create custom 3D models tailored to your products, ensuring accurate shapes, proportions, and textures for the best visualization experience.
Is Alter Product API-first and headless friendly?
Yes. Alter Product provides a flexible API for integrating with any CMS, e-commerce platform, or custom-built application.
Account & Billing
Do I need a developer to set up Alter Product?
No. Most users can set it up by copying and pasting an embed code into their website. Our team can assist with advanced or custom integrations.
Can I try Alter Product before buying?
Yes. We offer a free plan with core features and a 7-day free trial for premium plans — no credit card required for the free plan.
Are there any additional fees?
No hidden fees. You only pay your chosen subscription plan unless you request custom features or additional services.
Can I cancel my subscription at any time?
Yes. You can cancel anytime. Your subscription remains active until the end of the billing cycle.
What payment methods do you accept?
We accept secure payments via credit/debit card using Stripe. VAT invoices are generated automatically after each payment.